Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential responsibilities and tasks include: living and exemplifying the Five Principles of Mars, Inc. within self and team; actively recruiting new clients by promoting hospital services; maximizing the number of pets seen by the hospital team; providing professional and exceptional service at all times; educating clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services; managing the finances; conducting administrative functions; and other job duties as assigned.

The Five Principles are: Quality, Responsibility, Mutuality, Efficiency, and Freedom.

Hiring qualifications/competencies include leadership, customer focus, peer relationships, integrity and trust, action oriented, listening, preventative care and OWPs, communication skills, client service skills, priority setting, and time management.

Capabilities and experience include the ability to multi-task, communication skills, organizational ability, problem solving skills, client service skills, intellectual ability, mathematical ability, and computer skills.

Attitudes include initiative, integrity, cooperativeness, flexibility, independence, and tolerance for stress/resiliency.

Special working conditions include the ability to work at a computer for long periods of time, confidence around pets, ability to work more than 40 hours per week, mental processes for reasoning, remembering, mathematics and language ability, noise level in the work environment, ambulatory skills, ability to stand, walk, stoop, kneel, crouch, and climb, good hand-eye coordination, arm-hand-finger dexterity, specific vision abilities, and exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, education and/or training include a high school diploma or equivalent preferred, at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances, one year related experience required with customer service preferred, and medical background with medical terminology training preferred.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.