Community Support Specialist - Remote Eligible

Community Support Specialist

We are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand's engagement and outreach across channels and communities. The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices.

As a Community Support Specialist, you'll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

Key Responsibilities

- Community engagement, moderation, and support

- Provide technical expertise and solutions via Zendesk

- Troubleshooting issues reported by users involving BandLab products

- Drive BandLab digital ecosystem through feedback with the development team

- Identifying support systems and processes to help users better help themselves

- Support general Marketing activities and initiatives

- Be an evangelist for BandLab around the world

- Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

Skills, Knowledge and Expertise

- Proficiency in English, both written and spoken

- Musician with knowledge and experience in professional music production

- General technical understanding of BandLab products

- Deep, well-demonstrated experience in online community building and social outreach

- Strategic thinker with strong leadership, management, and communication skills

- Able to make critical decisions under time constraints and a full workload

- Able to work on weekends

- Able to travel as needed

- Ability to take on new roles, assignments and responsibilities as needed

- Strong writer with positive and personable communication skills

Location and Benefits

We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours. This role is open to candidates located anywhere in Mexico. Benefits:

• Health insurance
• Teleworking allowance
• Paid annual leave, paid sick leave and Christmas bonus

Our Hiring Process

Stage 1: Review

Stage 2: Test Assignment

Stage 3: Interview

Stage 4: Offer

About BandLab Technologies

BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company's mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 100 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level. Diversity and Inclusion: BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.