Services Specialist - Customer Contract Management

Customer Service Management Specialist

As a leader in the oilfield services & equipment industry, Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.

As a Customer Service Management Specialist, you will be responsible for:

• Ensuring profitability and maintaining high customer satisfaction for assigned service contracts
• Managing both service agreement portfolios and time-and-material (T&M) programs
• Supporting sales efforts by contributing to contract renewals and proposal development
• Resolving customer issues promptly while ensuring long-term satisfaction and loyalty
• Collaborating with cross-functional teams including customer service, parts and transactional services, field service, and repair operations
• Acting as the primary liaison between internal departments and customers, representing assigned contracts
• Working in coordination with business unit teams to define activities and provide technical guidance
• Following standardized project management processes with flexibility for planning and execution
• Serving dedicated clients under predefined frameworks, with room for customized conditions when appropriate

Essential qualifications:

• Bachelor degree or related experience in WCS (Wellheads End Casings) activities
• Proven experience in customer service, demonstrating strong communication and problem-solving abilities
• Solid background in contract management, including oversight, negotiation, and client engagement
• English (will be a plus)

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!