Services Senior Specialist - Technical Support

Services Manager - Technical Support

Our Industry & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team plays an integral role by helping the business plan for the future.

As Services Manager - Technical Support, you will be responsible of:

• Providing technical spare parts support to commercial partners across the entire BH installed fleet, ensuring accurate and timely responses
• Contributing to team efficiency by flexibly shifting across the different activities covered, based on priorities and workload.
• Performing analytics and data management activities that enable operational visibility, decision-making, and achievement of team objectives.
• Identifying innovative solutions to improve productivity and support business growth within the spare parts domain, in line with the Service LRP mission.
• Leveraging the expertise of Engineering, Technical Assistance, Global Operations to ensure accurate and fast resolution of assigned technical tasks.
• Collaborating with Commercial Teams and Contractual Performance Managers to provide technical feedback, highlight quality improvements, and flag potential business risks when identified
• Building strong working relationships with regional teams and the broader IET organization, ensuring smooth communication and alignment

To be successful in this role you will have:

• Bachelor/Degree Engineering, Mathematics
• Relevant experience in O&G/Energy Industry.
• Strong knowledge of spare parts business model, systems and tools
• Excellent technical knowledge of BH products with specific focus on Operations & Maintenance
• Excellent knowledge of the Service-BOM (asset) creation/update and SPIR emission, both as process and tool
• Strong Customer focus

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support