Service Delivery Manager

Service Delivery Manager

Join our team! Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. As a result, we provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the Best

As a Service Delivery Manager you will be responsible for:

• Leading the operations of Drilling & Completions Fluids
• Setting up an annual plan for the product line with successful growth and aligns with expected deliverables. Planning the resources to deliver on the set-up targets with efficient, profitable, and compliant ways.
• Holding responsibility for the financial results of the product line in the country – P&L responsibility.
• Responsibilities include employee management and talent development, inventory management, sales, engineering, maintenance, operations, service, Health Safety and Environmental (HS&E), quality training, planning and budget management.
• Executing the Service Delivery Tools as Job Center to manage work activities, job programs and job design in conjunction with the company's sales and marketing group and/or client's requirements.
• Maintaining and enhancing existing business contracts and customers.
• Identifying and pursuing new business opportunities within the area.
• Responsible for oversight and enforcement of all HS&E, Quality Assurance/Quality Control, HR, Financial and Compliance policies that relate to area of responsibility.
• Collaboration with Product Line HQ, Technology teams, builds up relationship that leverage PL HQ expertise.
• Product Line country team collaboration with other Product Lines in the country/region.
• Ensuring that all activities are carried out in accordance with our non-negotiable principles and our cultural pillars.
• Collaborating with sales/communications teams, as well as interact directly with customers in the assigned area to understand the activity forecast (volume and complexity).
• Ensuring the team fully understands the contracts/budgets for their assigned portfolio of work to ensure we fulfill our contracts and collect what we are owed. Supervising the budget and income statement of the area of responsibility.
• Developing the team in accordance with the competency and training programs for their respective positions, as well as future career plans.

Fuel Your Passion

To be successful in this role, you will have:

• Bachelor's engineering degree, equivalent university degree or combination of education and experience.
• 10+ years of relevant experience, including 2+ years of Profit & Loss experience.
• Expertise with the DCF Portfolio: Drilling Fluids, Completions Fluids, Solids Control & Waste Management.
• Expertise in DCF Operations On-shore y Off-Shore (SW y DW).
• Advance expertise in Microsoft Office and SAP.
• Direct experience leading and managing teams and demonstrated ability to develop talent.
• Ability to grow a business and deliver profitable results.
• Must be action-oriented and customer-focused.
• Comfortable working in ambiguous environments.
• Ability to build relationships, engage key stakeholders, and deliver successful projects.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead by influence, manage change and work in a collaborative, matrix environment with multiple stakeholders.
• Proficiency in Spanish language, English preferably.
• Readiness to travel minimum 30% of time.
• Previous experience in country/district operations management role preferred.
• Extensive understanding of product line(s)/service(s) and extensive understanding of customer requirements and market conditions.

Work in a Way That Works for You

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Working with Us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for You

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!