Service Delivery Coordinator – Wireline Service

Service Delivery Coordinator – Wireline Services

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short- and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator, you will be responsible for:

• Protecting the health and safety of our personnel and the environment.
• Managing Wireline Tractor operation building on shore and offshore operation and maintenance team, job planning, client technical meetings and workshop set up
• Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinating and monitor all job activities as outlined in MTJC across organizational boundaries.
• Being the primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Being familiar with the assigned client's process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients' objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP) .
• Being responsible for prompt escalation of issues that can impact service delivery.
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

To be successful in this role you will:

• Have a bachelor's degree in relevant discipline
• Have at least 5 years' experience in wireline service.
• Capable of Running Wireline Tractor and Logging operation
• Capable of setting up Intervention base in remote area
• Have experience in a supervisory role
• Have technical knowledge and engineering understanding of well intervention.
• Demonstrate Intermediate / advanced English.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits