Nam - lead Service Manager

NAM-Lead Service Manager

Are you interested in working in our Energy Transition Space? Would you like a career opportunity with a global company? Join our GSVS team! At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner, and more efficient for people and the planet. Our IET Solutions team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best. As a NAM-Lead Service Manager you will coordinates and oversees work with a customer. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluates individual performance levels of the crew and trains operators to improve their job performance.

As a NAM-Lead Service Manager, you will be responsible for:

• Assuring flawless outage execution & lead highest Safety / Quality managements & performance.
• Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
• Maintaining good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer.
• Managing & driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities, resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews, manage on job cost tracking, outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA.
• Supporting outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles.
• Ensuring proper execution documentation is prepared, used, reviewed, stored, and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME, and Customer Outage Reports.
• Working with web systems applications such as P6 (Primavera), MS Project, FAP, Oracle Field Services, Field Services Portal, for proper allocation, preparation, & planning.
• Responding to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner.
• Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
• Communicating across direct organization. Presenting to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
• Handling diverse clients in a region. Following frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion. To be successful in this role you will:

• Have a bachelor's degree in engineering from an accredited university or college (or Technical 2-year degree or equivalent with 2+ years of experience).
• Have 2+ years of experience in Functional Management
• Have 4+ years of experience with rotating equipment
• Have experience leading and executing projects
• Have the ability to document, plan, market, and execute programs.
• Be able to demonstrate the ability to analyze and resolve problems.

Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• 40% travel to client sites throughout the year
• Hybrid schedule flexibility: M-F 8am - 5pm

Working with us. Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you. Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources
• Dependent Care
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.