Customer Applications Engineer (drilling Services) - Midland, TX

Job Title

Essential Responsibilities:

• Ensure compliance with manage the Job Cycle (MtJC) process
• Work with the assigned Service Delivery Coordinator/Salesperson to understand the client's well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
• Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
• Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
• Design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
• Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client
• Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
• Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
• Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
• Work on Field Incidents related to products/services
• Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
• Ensure timely incident management to enable fast customer issue resolution and cash collection
• Advise on product improvement opportunities for repetitive component/product failures
• Responsible for providing sales support and product application recommendations
• Product line specific responsibilities as applicable
• Handles special projects as required

Qualifications/Requirements:

• Bachelor's degree in science, technology, engineering or mathematics • Excellent leadership, strong interpersonal, influencing and planning skills • Ability to be on call outside of normal business hours • Ability to work in a global matrix organization • Excellent communication and presentation skills • Strong organizational, analytical and problem solving skills • Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)

Desired Characteristics:

• Significant operational experience
• Comfortable presenting in front of an audience of experienced peers
• Ability to manage, develop, coach, and mentor teams across organizational boundaries
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently
• Reports To: Drilling Services Engineering Manager

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Monday - Friday

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care
• Pet Insurance
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.