Facility Manager, Airport Operations

Bags Job Opportunity

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

You Will...

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

Directly oversee the staff of approximately 86-95 employees which include Baggage Handlers, Remote Airline Check-in Agents (RAC Agents), Ground Security Coordinators (GSC)s, Drivers (CDL), Supervisors, Curbside Supervisors and Curbside Concierge Check-in Agents/Skycaps

Maintain records on company technology and required airline materials

Monitor, observe, coach and document the day-to-day activities of the operation and employees

Ensure corporate and area management are informed of any deficiencies

Effectively communicate with the client and guests to ensure consistent and satisfactory service levels

Respond to clients as well as corporate inquiries timely and effectively

Schedule and staff a busy 365 day a year operation

Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues

Monitor and manage payroll to ensure accuracy

Facilitate and provide proactive customer/guest service

Create a team-oriented environment with positive employee morale

Identify and correct problems pertaining to productivity, standards and efficiency

Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits

Understand where applicable union contracts and develop effective working relationship with local labor unions

Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

You Have...

At least two (2) years managerial experience

Experience in airline/hospitality, restaurant, tourism, retail, or armed forces

Excellent oral and written communication skills

Communicate effectively with employees and clients to ensure fulfillment of performance requirements

Maintain positive relationship with client representatives

Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system

Front-line management experience along with recruiting and staffing responsibilities

Must be able to handle multiple priorities simultaneously

Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Salary Range: $65,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.