IT Support Technician - Site

Mission for this Position

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River property. Located in the Qikiqtani Region on Baffin Island, Nunavut, it's one of the world's most captivating and seldom seen destinations and we are looking for people ready to share, build, and grow with our company. We are a unique company with a strong management team. Our leadership team has amassed specialty experience on northern mining projects from community consultation and permitting, through to operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else.

Reporting to the Information Technology (IT) Superintendent, the IT Support Technician is accountable for diagnosing and repairing all IT systems and equipment to reduce the negative impact of errors or downtime to the business, and performed safely in accordance with Baffinland safety procedures. The Technician provides 2nd level of support and assistance to on site business partners and project contractors.

Main Accountabilities

• Provide general IT Help Desk technical support, to users, on computer software and hardware and troubleshooting
• Ensure availability of IT assets by tracking inventory and placing orders for new/replacement equipment as required.
• Respond to IT issues by anticipating, identifying, mitigating, and troubleshooting to resolving hardware and software problems on IT resources.
• Enforce Baffinland security standards and policies by checking for security breaches in the network and employees' computers to ensure secure Baffinland data.

This list is not intended to be all-inclusive. Other duties may be required.

Main Qualifications

• High School diploma in Information Technology, Software or Hardware Engineering (MCSE, CCNA, ITIL), College diploma is an asset
• Minimum one (1) year of experience in desktop support, call center, network or software support
• Experience with writing various forms of business documents, including reports, manuals and operational procedures