Application Support Engineer (onsite)

Application Support Engineer

BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located at our Springfield, VA site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong Linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.

The Application Support Engineers are used to provide rotating site support (7x24) on a Panama Schedule to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required.

Panama Schedule night shift example, day shift would be 6am - 6pm:

• Week 1
• Week 2
• Monday 6pm - 6am Monday - Off
• Tuesday 6pm - 6am Tuesday - Off
• Wednesday - Off Wednesday 6pm - 6am
• Thursday - Off Thursday 6pm - 6am
• Friday 6pm - 6am Friday - Off
• Saturday 6pm - 6am Saturday - Off
• Sunday 6pm - 6am Sunday - Off

The Application Support Engineer will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. The Application Support Engineer is responsible for:

• Responding to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve hardware and software issues
• Research issues using available information resources
• Advise users on appropriate action
• Follow standard help desk procedures and CONOPS
• Log all customer help interactions
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare daily operational status briefings
• Stay current with system information, changes and updates

Because of the need for consistent, in-person collaboration and the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems customer facility 100% of the time.

Required Education, Experience, & Skills:

• Associates degree and 4+ year(s) related experience. Equivalent experience may be substituted.
• Must currently possess a Top Secret/SCI clearance and be able to obtain a TS/SCI with Polygraph

Preferred Education, Experience, & Skills:

• Experience with Linux operating system (Red Hat Enterprise Linux preferable)
• Working knowledge of VMWare
• Experience with Postgresql, or other relational databases

Pay Information:

Full-Time Salary Range: $77809 - $132275

Employee Benefits:

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.