IT Operations Team Manager - Network Engineering

It Operations Team Manager For The Network Engineering Team

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for an IT Operations Team Manager for the Network Engineering team. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Supervising multiple staff, including recruiting/hiring, training/personnel development, coaching and counseling employees, technical reviews, and business continuity
• Provide technical oversight and recommended paths forward for implementation of technical solutions
• Ensure high uptime of information systems, taking into account high availability, capacity planning, and disaster recovery
• Identify technology opportunities and develop system strategies and roadmaps
• Ensure best practices are followed
• Identify and implement system and process improvements
• Track service metrics, review problems, incidents, and delays and seek improvement opportunities
• Analyze and document processes and procedures
• Develop, and assist in the development of external and internal reporting and briefing
• Ability to present complex technical issues and solutions to an unskilled audience
• Perform other duties as assigned

Competitive wages

Medical

Dental

401k

Paid time off

Work/life balance

Career development

Tuition reimbursement

Mentorship opportunities

Rewards & recognition

Work Location Hill Air Force Base, Utah

Travel <10%

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.

Required Education, Experience, & Skills

• High School diploma and 11+ years related IT experience, or
• BA/BS degree with 7+ years of related IT experience, or
• MS degree with 5+ years of related IT experience

The successful applicant will display the following characteristics:

• Demonstrates servant leadership – actively removes obstacles, mentors team members, and celebrates their achievements while fostering a culture of ownership
• Leads by empowering others – sets clear expectations, delegates authority, and holds the team accountable for results rather than performing the work personally
• Proven experience with direct and indirect leadership – builds high‑performing, self‑managed teams and influences across functional boundaries
• Exceptional communication (oral & written) – translates complex network concepts into plain language for customers, senior leadership, vendors, and technical staff
• Customer‑centric mindset – delivers outstanding service while advocating for the team's resources and priorities
• Strategic technical acumen – quickly grasps emerging networking technologies and guides the team in their adoption, without needing to be the hands‑on expert
• Coaches troubleshooting and problem‑solving – provides guidance and mentorship, enabling engineers and administrators to resolve issues independently
• Committed to measurable results – drives team‑level KPIs and celebrates collective success
• Preferred background in Network Engineering and Sustainment – deep domain knowledge is advantageous but not a prerequisite if strong leadership qualities are present

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.

Preferred Skills and Education:

• Prior management experience leading 7-14 IT professionals and demonstrated talent management/development
• Experience with matrixed organizations
• Experience with technical project management
• Previous success in developing standards, process improvement, and managing processes
• Working technical knowledge of network, storage, server, and database technologies
• Ability to review, analyze, document, and explain technical systems and data