Sales Support Specialist (hybrid)

Sales Support Specialist For Turkiye Pharma & Healthcare Sales Team

People. Talented, resilient, and passionate. Honest, humble, and respectful. Striving to make the world a better place by formulating for our planet's change makers, our people ignite the magic we make at our labs and constantly pursue ways to inspire our customers and move us forward in our journey toward innovation through formulation.

The people at Azelis embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. We are a team united in passion, vision, and values. And we believe that we can work together to achieve everything we set our minds to.

Our industry is ready for disruption, and we are looking for enthusiastic and innovative people who are thirsty for a challenge to join us and make a difference.

Are you here for the change makers? You've come to the right place…

Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries. Founded in 2001, the company has grown both organically and through acquisitions. We employ almost 4,000 people globally in 63 countries and 117 offices across EMEA, Americas and APAC.

We are looking for a Sales Support Specialist for the Turkiye Pharma & Healthcare Sales team who will be responsible for customer relations.

Mission

Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.

Main Accountabilities

• Act as direct point of contact for Pharmaceutical and Nutraceutical customers
• Prepare sales prices for the Sales Managers where needed
• Follow-up on customer satisfaction
• Prepare monthly sales statistics
• Follow up orders and make smart delivery plans
• Manage customer requests for samples local and inter-company and follow-up
• Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
• Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers
• Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)
• Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship
• Translate the Group's Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Experience, Skills & Education

• Commercial, entrepreneurial and dynamic mindset
• Technical affinity and interest
• IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
• English and local language
• Legal and quality driven
• Self-starter – Passionate about achieving goals/targets
• Understanding of customer and market dynamics and requirements
• Strong relationship building and negotiation skills
• Excellent organizational skills, structured
• Teamplayer
• Strong communication skills

Reporting Line and Organizational Level

• Commercial Manager, Business Manager