Technical Downtime Support

Ayvens Job Opportunity

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Ayvens, Società del Gruppo Société Générale, is the new global brand for sustainable mobility, born from the union of ALD Automotive and LeasePlan. The company is a global leader in long-term rental services and fleet management and offers rental services and integrated mobility solutions to customers of all sizes, from large to small and medium-sized companies, professionals to private individuals and the public administration, towards zero-emission mobility through innovation and cutting-edge technological services. In Ayvens, people make the difference, in a journey in which we are guided by four fundamental principles that characterize our culture: Collaboration, Commitment, Curiosity, Authenticity. We are looking for new resources eager to join a multinational, structured, dynamic, and inclusive environment. If you are passionate about the automotive sector, Ayvens is looking for you!

Job Title

Monitor After Sales Assistance Processes for Fleet Vehicles

Job Description

Monitor the after sales assistance processes of the active fleet vehicles (billing fleet) Ayvens, for all events in which a replacement vehicle is simultaneously provided to the Customer.

Contract Type

Permanent contract

Main Activities

• Contribute to the daily analysis of Technical Standstill events with a replacement vehicle provided, through the consultation of the information present in the system, rather than by contacting (web/mail/phone) the network of authorized repairers, with the objective of minimizing the duration of the Technical Standstill event.
• Within the limits and scopes of the company directives and procedures, identify the resolution of technical and service problems that may emerge during the after sales assistance processes.
• Monitor the suppliers involved in the management of the technical standstill (network, OEM), facilitating the identification of solutions for problems that cause stalling phases.
• Proactively interact with the departments most involved in the management of the after sales assistance processes, such as Authority Services, Network Development, Sales, and Customer Service, Relief Monitoring & Reservation, in a spirit of integration and sharing of objectives.
• Ensure the correct and timely update of the information on the systems in use to make them available to the entire company population involved or potentially involved in the management of the assistance process.
• Ensure adequate control of the managed cases, verifying times and solutions, in order to reduce resolution times and increase the overall level of efficiency.
• Participate in the periodic reviews provided, proposing the adoption of action plans on indicators not in line with the company objectives.
• Adopt a proactive attitude towards risks, reporting anomalies and risky situations, proposing mitigation actions, strictly respecting Ayvens policies.

Skills and Technical-Specialist Knowledge

• Technical-specialist diploma or degree in scientific disciplines
• Knowledge of the Microsoft Office package (Excel, Word, Power Point)
• Organizational skills
• Relational skills with different interlocutors
• Proactivity, responsibility, critical spirit
• Passion for the automotive sector
• Knowledge of the English language (B1)

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.