Customer Service Coordinator [koordynator Ds. Obsługi Klienta]

Ayvens Job Opportunity

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Title: [Job Title]

Location: Warsaw Office

Job Type: Full time

Responsibilities:

• Current support for Client/driver (working with the phone): Providing answers to questions regarding the implementation of contractual provisions; Registration of notifications in Ayvens systems; Updating driver data in Ayvens systems
• Recording complaints filed by the Client; Accepting and processing communication damages
• Cooperation with the operational department and Account regarding technical complaints as well as other tasks assigned by the operational department
• Preparation and coordination of the seasonal tire replacement process
• Active monitoring of the work environment, including reporting ideas for improvements and solutions for activities, processes, and "catching errors/deficiencies" in one's own workplace and throughout the company
• Maintaining professional relationships with Clients/drivers
• Maintaining a high level of customer satisfaction
• Acting in accordance with Ayvens values expressed in the Code of Conduct document
• Taking responsibility for all actions taken
• Responsibility for reporting operational losses to the system if they occur and if the employee becomes aware of them
• Carrying out other tasks assigned by the supervisor

Requirements:

• Higher education or in the process of studying
• Negotiation skills
• Very good communication skills
• High interpersonal skills
• Ability to work under time pressure and results
• Good organization of work (accuracy, timeliness, reliability, ability to prioritize tasks)
• Independence, flexibility
• Ability to work in a team
• Sensitivity to customer needs

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.