Patient Services Representative

Registrar

At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.

Job Summary:

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of registering, routing or escorting patients, family or visitors. Register patients to receive medical services, ensuring accuracy and timeliness. Obtain demographic information, validate insurance, and collect payments. Answer and/or refer questions received from patients, visitors, and staff. Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Job Requirements:

• High School Diploma or Equivalent Required
• 2 Years of Related Healthcare Experience Preferred
• Solid Understanding of Healthcare Terminology. Preferred
• Strong communication skills. Strong work ethic and energy. Preferred
• Thrives in a Demanding and Professional Environment. Preferred
• Excellent Business Judgment and Customer Service Skills. Preferred
• Able to Distill Patient Financial Information and Present Essential Information in a Concise Manner. Preferred

Why Maury:

• 2025 Best Place to Work & 2025 Best Place for Working Parents
• Medical, Dental, Vision, Retirement Plans & PTO
• Educational Assistance, Tuition Reimbursement & Career Advancement Navigation
• Employee Discounts
• Childcare Services – Hospitots
• Adoption Assistance

Mission, Vision & Values:

Mission: Clinical excellence. Compassionate care. Every patient. Every day.

Vision: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

Values:

W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team.

E – Empathy: Understanding the feelings of others as we walk with them on their path to wellness.

C – Community: Creating relationships, connections & trust.

A – Advocacy: Defending the rights of all to be heard.

R – Respect: Treating everyone with dignity & respect.

E – Equity: Providing each individual a fair opportunity to achieve their full potential.

Strategic Anchors:

• Quality patient care
• Highly effective teams
• Stewardship of resources
• Innovative culture