Patient Services Representative

Patient Services Representative

Are you looking for a career as a Patient Services Representative? Look no further than BJC!

Schedule: 40 hours per week

Shift: Dayshift – Monday to Friday, 7:45 AM to 4:30 PM

No weekends or holidays!

Epic experience preferred

Overview BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world's best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations across the greater St. Louis, mid-Missouri, and southern Illinois areas.

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps direct the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage
• Performs receptionist duties with close attention to detail and professionalism
• Verifies health insurance payment information, educates patients on applicable regulations, collects payments, and records data
• Performs data entry of service charges, including assignment of diagnostic codes and entry of all physician and clinic-related charges
• Coordinates information with the Central Billing Office to ensure all charges are captured and properly collected

Minimum Requirements

• Education: High School Diploma or GED

• Experience: 2–5 years

Benefits and Legal Statement

BJC Total Rewards At BJC, we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

Benefits Include:

• Comprehensive medical, dental, vision, life insurance, and legal services (available first day of the month after hire date)
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, visit: www.bjctotalrewards.com/Benefits*Not all benefits apply to all jobs

The above information is designed to indicate the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Equal Opportunity Employer