Patient Services Representative

Senior Patient Service Representative

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Belleville Illinois this is a rare opportunity to join a great team! Preferred Medical Office Experience 40-Hours per week Day Shift Benefit Eligible NO CALL NO WEEKENDS NO HOLIDAYS

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994 BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis mid-Missouri and southern Illinois areas.

Role Purpose: The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities:

• Handles telephone calls from patients and staff forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations collects payments and records data.
• Performs data entry of service charges to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert answers general and technical questions from other staff members helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: 2-5 years

Preferred Requirements:

• Experience: 5-10 years

BJC Total Rewards:

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial well-being.

Comprehensive medical dental vision life insurance and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4 BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation sick days holidays and personal time

Adoption assistance