Patient Services Representative

Patient Services Representative

The Patient Services Representative acts as the initial point of contact for front office activity and helps direct the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. It also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities include:

• Handling telephone calls from patients and staff; forwards calls requiring triage.
• Performing receptionist duties with close attention to detail and professionalism.
• Verifying health insurance payment information and educating patients on applicable regulations; collects payments and records data.
• Performing data entry of service charges, including the assignment of diagnostic codes and entering of all physician and clinic-related charges.
• Coordinating information with the Central Billing Office to ensure all charges are captured and properly collected.

Minimum requirements:

• High School Diploma or GED
• 2–5 years of experience

BJC Total Rewards:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

Equal Opportunity Employer