Patient Services Representative

Patient Services Representative

40 hours per week. Main location will be Sullivan. Occasionally may work at Cuba/Steelville/Bourbon if coverage is needed. 8:00am-4:30pm. Includes weekend 9:30am-4:00pm (1 every 7th weekend).

Epic exp preferred.

Overview:

Missouri Baptist Sullivan Hospital is a designated critical access hospital committed to providing quality health care service to residents in Crawford, Franklin, and Washington counties. The hospital has enhanced and expanded the health care services available to the greater Sullivan community with its state-of-the-art emergency department, modern childbirth center, critical care unit, multiroom surgical suite, expanded cardiac rehab services, and a cancer center. A 22500 square-foot medical office building provides offices for primary care physicians as well as space for a variety of visiting medical and surgical specialists from the St. Louis area. Missouri Baptist Sullivan Hospital operates four rural health clinics providing quality health care to surrounding communities. In addition, the hospital operates a comprehensive Therapy and Rehabilitation department and an award-winning Wound Care Center with two hyperbaric chambers. The Sullivan medical clinic is a well-established multi-discipline physician group providing family, internal, and OB care.

Preferred Qualifications

Role Purpose:

The Patient Services Representative acts as the initial point of contact for front office activity and helps direct the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

Handles telephone calls from patients and staff forwards calls requiring triage.

Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations collects payments and records data.

Performs data entry of service charges to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education:

High School Diploma or GED

Experience:

2-5 years

Benefits and Legal Statement:

BJC Total Rewards:

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4 BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays, and personal time

Adoption assistance

To learn more go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer