Patient Services Coordinator

Referral Coordinator - Bronson Orthopedic Specialists - Battle Creek Mi

Love where you work! Team Bronson is compassionate, resilient, and strong. We are driven by positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career join Team Bronson and be part of the experience.

Location: BBC Bronson Battle Creek

The Referral Coordinator coordinates all aspects of the referral process including referral activity in the office between the patient, physician specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements:

• High school diploma or general education degree (GED) and 1-2 years related experience and/or training required
• Successful completion of a Medical Assistant or LPN program preferred
• Current Medical Assistant Registry or Certification or LPN license preferred (must be in good standing and valid in the state of Michigan)
• Knowledge of medical terminology and CPT ICD-9 coding
• Excellent computer skills (i.e. Microsoft Office Medic)
• Excellent verbal and written communication skills
• Ability to maintain positive customer service
• Ability to establish effective working relations with office staff and employees in a team environment
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently

Work which produces very high levels of mental/visual fatigue e.g. CRT work between 70 and 90 percent of the time and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Maintain patient confidentiality.

Maintain excellent customer service including problem-solving payor issues.

Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.

Coordinates and schedules referral activity.

Obtains accurate billing and demographic information.

Assures prior authorization for requested services under payer guidelines.

Communicates delays/denials to ProHealth team and employer.

Process referrals by CPT ICD-9 coding.

Participates in case management meetings.

Additional duties based on department.

Shift: First Shift

Time Type: Full time

Scheduled Weekly Hours: 40

Cost Center: 8154 Bronson Orthopedic Specialists (BBC)