Patient Services Coordinator

Job Posting

Schedule: M-F (8:00am-5:00pm)

Job Description Summary:

Coordinates patient interactions, resolves concerns, and ensures satisfaction through effective communication and empathy. Coordinates the development of staff education, develops patient and family information materials, advocates for patients, and participates in performance improvement initiatives.

Job Description:

Essential Functions:

Maintains positive relationships with patients and their families.

Develops staff education and patient and family information materials.

Addresses patient inquiries and concerns promptly.

Ensures patient information is accurately documented and updated.

Collaborates with healthcare providers to optimize patient care.

Implements strategies to enhance patient satisfaction and retention.

Education Requirement:

Bachelor’s degree in communications, psychology, health care, or related field required. Masters degree preferred. Equivalent combination of education and experience may be considered in lieu of formal education.

Licensure Requirement: (not specified)

Certifications: (not specified)

Skills:

Evidence of highly refined interpersonal skills, conflict resolution skills, organizational skills, program planning skills, as well as telephone customer service and writing skills. Proficient in Windows-based operating software/systems.

Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues. Must be visible to staff offering support and modeling service behaviors and concern resolution processes.

Must be able to address difficult awkward situations with tact and diplomacy. De-escalation Training preferred.

Experience:

Four years relevant experience required. Knowledge of external regulations pertaining to Joint Commission, ODH, CMS, HIPAA, and other agencies.

Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking

FREQUENTLY: (none specified)

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing Far/near, Sitting

Additional Physical Requirements performed but not listed above: The role requires the ability to be self-sufficient.