Patient Financial Services

Job Title

Operates with limited oversight and guidance to provide financial counseling and clearance to patients that occur across two or more revenue locations.

Work Shift: 7:30am-5:00pm Monday through Friday

Candidate must reside in the Dallas/Fort Worth metroplex. This position is a hybrid position, and the schedule will be discussed in full detail as part of the interview process.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Experience And Education

Required

• EducationHigh School Diploma or Associate's Degree or Bachelor's Degree
• Experience5 years of financial counselor or equivalent experience with High School Diploma. Or 3 years of financial counselor or equivalent experience with Associate's Degree. Or 1 year of financial counselor or equivalent experience with Bachelor's degree.

Job Duties

• Provides complex financial counseling for services that occur across two or more revenue locations.
• Provides training to financial wellness advisor I's and other employees as needed related to financial counseling services.
• Responsible for confirming patient insurance eligibility and providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests when appropriate to expedite access to services.
• Provides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.
• Accurately posts payments and creates payment plans for upcoming services and/or outstanding balances.
• Responsible for reviewing account details for patient education and/or correction: Reviews balances and communicates to patient and other affected parties about outstanding balances. Assists patients in resolving account questions and concerns. Correctly identifies and advises patient on options to resolve bad debt balances. Advises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options). Responsible for coordinating and completing financial assistance application for charity care program.
• Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.
• Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Security And EEO Statement

Security: This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO: UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.