Operations

Senior Manager Enrollment Operations

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

As a Senior Manager Enrollment Operations, you will help our enrollment organization run smoothly and efficiently while maintaining our high standards for quality as we focus on increasing our impact on patients nationwide. The Enrollment team is the first line of outreach to patients; we introduce them to our team and services and begin to build a trusting relationship that is the foundation of our care delivery model. The success of Thyme Care's work hinges on our ability to successfully reach and enroll patients.

Reporting to the Director of Enrollment Operations, you will help support a number of business critical areas of our Enrollment organization, including performance analytics and reporting as well as monitoring and improving operational workflows and initiatives. You will collaborate closely with enrollment leadership to ensure the Enrollment team has the right data and operational tools to succeed. You will understand our enrollment workflow and processes with nitty-gritty detail while also being able to connect the dots to the bigger picture to identify areas of opportunity for increasing team productivity and efficiency.

Performance Analytics & Reporting

• Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching.
• Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership.
• Maintain and provide continuous improvement for staffing tool, to allocate resources strategically and predictably.
• Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data.
• Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed.

Operational Workflows & Product Support

• Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues.
• Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions.

Learning & Innovation

• Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads.

What You've Done

• 5–8 years of relevant experience in Business Operations, Strategy, Consulting, or similar analytical and execution-oriented roles.
• Proven track record of success in Business Operations, Strategy, Management Consulting, or similar functions.
• Experience working in a startup and demonstrated success navigating a fast-paced, rapidly changing, ambiguous environment.

What Leads to Success

You are data-savvy and analytical. You love digging into data, whether in a spreadsheet or a tool (Looker experience is a plus!), and you are an expert at separating signals from noise and teasing out actionable insights into a compelling narrative. You are a strong communicator. Whether you are conveying something to peers, front-line staff, or leadership, you tailor your communications to your audience in a compelling, succinct way. You are curious. When faced with a challenge or question, your first instinct is to dig deeper; you are driven by the need to understand why things may be happening a certain way. You sweat the details. Whether while updating metrics, creating actionable summaries, or conducting audits, you hold yourself to a high standard for quality and precision. You thrive on feedback. You are humble and proactively seek feedback from others to learn, grow, and improve your ability to collaborate and deliver results. You are a team player. You are always willing to jump in to support colleagues and contribute to the organization's success, and team members know they can rely on you to meet deadlines and deliverables no matter what. You exude positive energy. You bring a positive and joyful attitude to your working relationships and problem solving, demonstrating humor, resilience, and generosity.

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $145,000 - $165,000 annually. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.