Network Support Technician

Why UT Southwestern

With over 75 years of excellence in Dallas-Fort Worth Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

We are seeking an experienced BICSI Registered Telecommunications Infrastructure Technician to join our team. This role is ideal for a dynamic leader with strong organizational skills and a proven track record in managing large-scale structured cabling and low-voltage projects from planning through completion. You will be responsible for driving project success by ensuring timely delivery, budget compliance, and adherence to quality and safety standards. If you thrive in a fast-paced environment and excel at coordinating cross-functional teams, this is the opportunity for you.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing and include:

• PPO medical plan available day one at no cost for full-time employee-only coverage
• 100 coverage for preventive healthcare – no copay
• Paid Time Off available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

Education And Experience

Required Education

• Bachelor's Degree in Computer Science, Telecommunications, or related field
• or Associate's Degree in Computer Science, Telecommunications, or related field
• or High School diploma

Required Experience

• 3 years experience in design, integration, and implementation of voice and data communications cabling systems and related infrastructure for large sites with a Bachelor's degree
• or 5 years experience with an Associate's degree
• or 7 years experience with a High School Diploma
• Must be proficient in creating a detailed design of new structured cabling systems or the integration and modification of a design into an existing environment

Licenses and Certifications

• Professional certification in Cabling industry – Telecommunications Design Engineer certification
• (DRIVERS) DRIVER'S LICENSE: If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Driver's License, pass a Motor Vehicle Records (MVR) check, and complete driver's training (or van training if applicable) in accordance with UTS Policy 157 appendix B

Preferred Experience, Skills, and Certifications

• BICSI RTPM / RCDD certification
• Highly proficient in Microsoft Project for scheduling and resource planning
• Advanced skills in Microsoft Excel for budgeting, reporting, and analytics
• Strong understanding of structured cabling systems and telecommunications infrastructure
• Ability to read and interpret blueprints, specifications, and technical documents
• Excellent communication, problem-solving, and time-management skills
• Experience with Visio for telecom design documentation
• Experience with Bluebeam
• Experience with collaboration tools such as SharePoint or Microsoft Teams
• OSHA 30 or other safety-related certifications
• Proven ability to manage multiple projects simultaneously under tight deadlines

Key Responsibilities

• Oversee all aspects of structured cabling and low-voltage installations, ensuring compliance with BICSI, NEC, and safety standards
• Lead meetings with clients, general contractors, and internal teams to align project goals and resolve issues
• Coordinate with vendors and subcontractors for material procurement and labor scheduling
• Implement risk management strategies and drive continuous improvement initiatives
• Maintain accurate project documentation and reporting throughout the project lifecycle
• Provide leadership and mentorship to team members to foster growth and accountability
• Develop and manage detailed project plans, schedules, and budgets using Microsoft Project
• Track costs, timelines, and performance metrics in Microsoft Excel

Additional Job Duties

• Responsible for design, installation, maintenance, and repair of all campus OSP/ISP copper and fiber backbone cabling
• Responsible for the design, integration, and installation of pathways, technology spaces, fiber and copper-based distribution systems, wireless-based systems, and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices
• Responsible for the installation, termination, and certification of cable plant installations (CAT 5E, CAT 6, CAT 6A, SM/MM fiber optic, etc.), pathways, spaces, bonding, grounding, and fire stopping
• Define network cabling standards and deploy cabling and other technology space engineering solutions such as entrance facilities, POP rooms, MDF/IDF design, rack layout, space, power, UPS systems
• Review site surveys, condition discrepancy reports, design documents, and other documentation to evaluate installation feasibility
• Utilize AutoCAD or PDF software to create and/or revise necessary construction plan documents. Calculate labor and material costs
• Work with assigned external contractors in providing support for implementation and completion of projects within UTSW
• Must be comfortable performing infrastructure inspections in a construction environment
• Perform other duties as assigned

Security And EEO Statement

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.