Network Support Technician

IT Service Operations Engineer

BJC is hiring for an IT Service Operations Engineer. The CSDM Engineer supports and maintains an accurate CSDM-aligned Configuration Management Database (CMDB) and application/service data within a healthcare environment. This role focuses on service modeling data quality and governance to ensure IT service management processes are supported by reliable configuration and application information.

Essential Responsibilities:

• Maintain CMDB and application/service records in alignment with ServiceNow CSDM standards.
• Support onboarding and ongoing maintenance of Business Applications Application Services and related infrastructure records.
• Monitor CMDB data quality and remediate accuracy, completeness, and compliance issues.
• Review and validate data from ServiceNow Discovery and integrations assist with identification and reconciliation issues.
• Collaborate with application infrastructure and service owners to ensure accurate ownership, lifecycle status, and relationships.
• Support CMDB audits, documentation, and standard operating procedures required for a regulated healthcare environment.

Required Qualifications:

• Experience working with ServiceNow CMDB and CSDM (CSDM 4.0 preferred).
• Understanding of service modeling concepts (Business Application vs. Application Service).
• Experience supporting CMDB data quality governance or audits.
• Familiarity with identification, reconciliation, and multiple data sources (Discovery imports, integrations).
• Ability to work collaboratively in a regulated or enterprise IT environment.

Overview:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health, and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.