IS Support Technician

Gaming Strategy Training And Technical Support

Schedule: M-F 10:00am-6:30pm. This position is fully on-site.

Job Description Summary: Provides overall gaming strategy training and technical support for patient facing technology including Augmented Reality (AR) Virtual Reality (VR) PlayStation Nintendo Xbox PC tablets etc. Assists with assessing, installing, documenting, testing, maintaining, troubleshooting, and supporting gaming systems, peripherals, and related hardware within the context of the Child Life Department. Engages patients and families in individual and group settings using gaming technologies to support therapeutic goals.

Essential Functions

Collaborates with patients and families to teach and utilize appropriately-assigned gaming and technology-based experiences.

Coordinates with clinicians across various departments to identify patients who may benefit from gaming and technology-based interventions in both inpatient and outpatient settings.

Installs, maintains, troubleshoots, updates, and repairs gaming systems and related peripheral equipment.

Maintains updated knowledge on all applicable gaming systems and performs new system configurations.

Collaborates with IS Engineering Biomed and other NCH teams related to equipment selection and management.

Disseminates technical knowledge including formal training across the Child Life team and related departments.

Builds relationships and collaborates with internal and external stakeholders to develop and maintain resources and programming conducts program pilots.

Assesses, sets goals, and plans interventions for direct patient interactions. Collaborates with team members on research related to gaming and technology based experiences and outcomes with relation to patient care.

Education Requirement

Bachelors Degree in computer science, information technology, or related field required.

Skills

Effective communication skills. Knowledge with multiple technology-based equipment. Ability to learn new technologies. Ability to be creative in creating tools and methods to teach. Ability to engage, adjusting approach to meet situation. Ability to work as part of a team using multiple methods of communication.

Experience

Two years of related experience required. Experience working with school-aged children and above required. Experience in the gaming field or health care setting preferred.

Physical Requirements

Occasionally: Biohazard waste, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Repetitive hand/arm use, Sitting.

Frequently: Bend/twist, Blood and/or Bodily Fluids, Color vision, Communicable Diseases and/or Pathogens, Depth perception, Lifting / Carrying: 0-10 lbs, Peripheral vision, Squat/kneel, Standing, Walking.

Continuously: Audible speech, Computer skills, Decision Making, Hearing acuity, Interpreting Data, Patient Equipment, Problem solving, Seeing Far/near.