IS Support Technician
Aya Healthcare
Job Title
POSITION PURPOSE
Performs setup configuration installation and support functions for PCs printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
MINIMUM EDUCATION REQUIRED
Associate Degree: Computer Operations or equivalent work experience
MINIMUM EXPERIENCE REQUIRED
3 to 5 years
LICENSES / CERTIFICATIONS REQUIRED
N/A
KNOWLEDGE SKILLS & ABILITIES REQUIRED
Minimum of two (2) years of experience in computing concepts and networking. Ability to read write speak and comprehend English in order to establish a working relationship with end users and interpret manuals. Demonstrated written and oral communication skills. Ability to organize analyze problem-solve complex technical issues and educate. Knowledge of TCP/IP Ethernet topology VLANs and VPNs. Knowledge of unattended or single-image deployment. Knowledge of Windows desktop operating system. Understands Active Directory functionality. Knowledge of large scale environments.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Performs setup configuration installation and support functions for PCs printers and telephones. Provides exemplary customer service to all users. Documents and resolves all assigned HelpDesk requests in appropriate time frame. Assists the Network Engineer in the set up testing and installation of new systems/applications. Independently manages assigned large-scale projects.