IS Support Technician

Job Posting

Overview: Workday technical skills like integration build report build XSLT programming preferred OR Workday security or any other ERP application technical experience strongly desired OR any larger application system support analytical & strong problem-solving skills desired.

Job Description Summary: Analyses business needs defines requirements implements systems and manages installed applications in a complex architecture. Provides technical advice and guidance to team members.

Job Description: Essential Functions:

• Carries out systems analysis and oversees the planning design and implementation for large and complex systems ensuring business areas requirements are met.
• Schedules the work of systems analysts providing technical guidance and mentoring and ensures that project deadlines are met.
• Documents system design testing and maintenance procedures for future reference.
• Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems.
• Collaborates with other professionals to determine functional and non-functional requirements for new software or applications.
• Evaluates the effectiveness of existing systems and applications and recommends modifications to improve system performance.
• Collaborates with project managers and other team members to ensure project goals are met.
• Oversees and coordinates system testing user acceptance testing and end-user training.

Education Requirement: Bachelor's degree or equivalent experience required.

Licensure Requirement: (not specified)

Certifications: (not specified)

Skills: Strong problem solving ability to understand highly complex systems and articulate details both verbally and visually. Quantitative and qualitative requirements gathering evaluate technical detail and data validation. Exceptional interpersonal communication and presentation skills required to interact effectively with all levels of the organization and external contacts. In depth working knowledge of Application functionality and integration between desktop clients and servers including applications databases storage and web services. Basic understanding of hardware device and/or operating system capabilities. Excellent understanding of ITIL processes with regard to build enhancement and maintenance of Application systems. Advanced understanding of database systems Oracle SQL Access Database structures preferred. Advanced working knowledge of Microsoft desktop and server platforms OR Epic including but not limited to design installation configuration optimization and administration preferred.

Experience: 7 years of combined experience providing information technology support or equivalent education required. Project Management Skills - Excellent project management skills required with a minimum of 4 years project management experience. Experience in a healthcare environment required.

Physical Requirements: OCCASIONALLY: Bend/twist Squat/kneel Standing Walking FREQUENTLY: Lifting / Carrying: 0-10 lbs Sitting CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Additional Physical Requirements performed but not listed above: Position requires the ability to interact effectively with customers and information systems personnel across the organization.