Food Service Worker

Patient Services Lead

Patient Meal Service Lead in Saint Louis, Missouri, within the Nutrition and Food Service department. This is a full-time position with a salary of $17.75 to $25.56 per hour, based on job qualifications and relevant work experience.

Job Description: The Patient Services Lead will be responsible for all activities within the department, including assisting the supervisor/manager with daily operational functions. Ideal candidate will have leadership experience in the hospitality industry.

Hours: 11:30am to 8:00pm, 40 hours a week. Rotating weekends and holidays.

Overview: Barnes-Jewish West County Hospital offers highly specialized surgical and medical services in an intimate environment and is known for outstanding patient care. With 64 private patient rooms, 14 operating rooms, and four intensive care unit rooms, the facility was designed to provide a comforting environment that is innovative, efficient, and centered on the patient experience. The campus features a park-like setting with landscaping and a walking path that winds through the grounds and connects to Millennium Park.

The Dietary department is committed to promoting healthy food options for patients, visitors, and the community by providing a variety of meal plans to meet the needs of our patients. We offer "Catering to You," a program that brings hospitality hosts and hostesses to each patient’s room to discuss the menu offerings, take their order, and assemble, deliver, and retrieve their tray. Our cafeteria is open daily, serving patients, visitors, and staff.

Preferred Qualifications: Role Purpose: The Patient Services Lead will be responsible for all activities within the assigned area, including assisting the supervisor/manager with daily operational functions, training and direction of staff, conducting inspections to evaluate adherence to quality control standards, monitoring diet compliance, monitoring patient and nursing satisfaction, and food quality.

Responsibilities: Assists department management in coordinating and achieving department goals. Works various positions where needed to ensure quality and timely delivery of service. Assists with assigning work tasks, monitoring employee performance and schedules, completing and monitoring quality control logs, training employees, and building an effective work unit. Evaluates patient meal selection, dietary restrictions/allergies, tray completion, tray delivery, and tray retrieval process on a daily basis, ensuring that work unit follows proper diet protocols, safety guidelines, and sanitation guidelines. Responsive to patients’ needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.

Minimum Requirements: Education: High School Diploma or GED. Experience: 2-5 years. Supervisor Experience: No Experience. Preferred Requirements: Experience: 5-10 years. Supervisor Experience: 2 years. Licenses & Certifications: ServSafe Certification.

Benefits and Legal Statement: BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4 BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays, and personal time. Adoption assistance. To learn more go to our Benefits Summary. *Not all benefits apply to all jobs.