Engineer

Network Engineer 3

Under the direction of the Team Lead of Network Engineering and within established hospital clinic and department policies and procedures support network activities in a multi-vendor multi-platform computer environment. Responsible for the daily technical support of the Institution-wide computer networks and for the installation maintenance and tuning of network software and hardware. Provides technical assistance to the Network Architect for the installation of new technologies as well as providing next level support to Network Engineers. Consults with the Team Lead of Network Engineering on specific matters requiring clarification interpretation or exception to standard policies and procedures.

Essential Responsibilities/Duties:

• Responsible for managing the planning coordination configuration installation and management of all data and VoIP network infrastructure and related client services within the enterprise to meet business requirements
• Design data and VoIP networks install routers switches and wireless access points identify solutions through constant interfacing with appropriate management levels users departments and vendor organizations to ensure a cost-effective and efficient infrastructure environment is available to provide the processing power essential to department operations
• Has collaborative working relationships with outside vendors which will help to enhance service delivery capabilities
• Participates in Change Management and Root Cause Analysis meetings as directed
• Monitor and control infrastructure performance in the areas of response throughput and availability
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring maintain high service levels for the user community and establish a method to easily compare the installation performance against established performance objectives
• Ensure a stable performance environment for mission-critical enterprise systems
• Develop test plans (including cases for functionality integrity and stress testing test matrixes and definition of test methodologies and test strategy) be responsible for the creation of test platforms including evaluation of test equipment and designing test networks develop automated test suites for product regression and stress testing
• Participate in various IT projects intended to continually improve/upgrade the enterprise network infrastructure for example evaluate new software and hardware required to meet a business need or to make a process more cost effective
• Configure install and maintain necessary hardware and software for network infrastructure hardware and software to provide a suitable environment to run production applications and perform development perform maintenance and release upgrades on a timely basis or as needed monitor performance and availability of LAN/WAN platforms
• Communicates with departmental and business unit managers as well as project manager and leaders to define support initiatives and solutions
• Builds relationships with clients (positive customer relationships and friendly helpful attitude will help to manage customer expectations)
• Interacts with individuals at all levels of the organization
• Has effective working relationships with peers in other areas of IT organization which are essential for maintaining good public relations facilitating communications and soliciting useful feedback
• Has frequent interaction with development and operations people as facilitator and client problem solver works on performance problems upgrades design reviews and application setup/implementation
• Develops relationships with professional organizations peer groups and industry trade groups to stay current with technology
• Documents all required activities in BMC Service Now. Provides detailed network diagrams as needed using Microsoft Visio. Updates databases for items such as circuit ids pictures and IP addressing. Maintains and or updates network equipment images and configurations
• Participates in the development of standards of practice to include: physical layout of infrastructure wiring networking products and protocol compliance. Participates in the development of disaster recovery practices for all network equipment device types. Maintains expert level of technical knowledge. Provides technical support and training to departments Network Engineers as required
• Additional responsibilities as assigned by BMC Management

Job Requirements:

• Education: Bachelors degree in Computer Science Engineering or equivalent combination of education and experience
• Certificates Licenses Registrations Required: CCNP Certification is required.
• Experience: Six to eight years of enterprise experience in infrastructure/network environments performing network engineering (hardware and software) and designing planning and implementing LANs and WANs using the latest technology

Knowledge and Skills:

• Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines
• Demonstrated knowledge of the following technical knowledge/skills are mandatory including from among the following: Data Network Hardware: Cisco routers (2800 - 7600) switches (3750 - 6500). Cisco Nexus 9000 Series Datacener switches. F5 Load balancers Netscalers Aruba wired and wireless network components Palo Alto Firewalls
• Protocols: TCP/IP TACACs Radius OSPF BGP4 SNMP VXLAN Multicast Anycast SIP and Video suites of protocols
• Aruba Silver Peak SDWANWAN/LAN management: Solarwinds Netflow Airwave and Aruba Clearpass
• Excellent technical knowledge and aptitude in the areas of networks network topologies Network Security Wireless Datacenter Engineering PC workstations (configuration and connectivity) networked file servers applicable software and troubleshooting techniques
• Ability to solve network infrastructure issues and to manage the performance and capacity of a LAN/WAN environment
• Demonstrated experience in effectively managing medium to large projects in a cross-functional environment
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
• Understanding of the enterprise business and business processes knowledge of business unit functions and cross-group dependencies/relationships
• Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision strong customer service and communications skills
• Good judgment and analytical skills strong follow-up and organizational skills
• Ability to conduct and prepare feasibility studies develop network proposals including estimates for costs time and resources prepare statistical reports complete cost/benefit analyses and conduct business
• Ability to assess internal and external communication practices anticipate future network requirements and research and analyze emerging technologies