Customer Service Representative

Customer Service Representative

BJC Home Health is seeking a Customer Service Representative to assist with home medical equipment calls and follow up. Hours: 8:30 AM-5 PM M-F. Rotating on call weekends.

BJC Home Care offers patients and their families a complete range of home care services including skilled nursing services adult and pediatric hospice and supportive care rehabilitation therapy home infusion therapy infusion treatment rooms home medical equipment and high-tech respiratory care. Specialty home care programs also are available including adult and pediatric asthma cardiac diabetes orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties it has become the largest home care network in the region and one of the largest in the country.

The Home Medical Equipment Department of BJC Home Care Services offers quality medical equipment and services that our patients can purchase or rent. We offer equipment delivery and comprehensive training on the use of the equipment. The Home Medical Equipment Department also provides home respiratory equipment supplies and services for patients who need home oxygen or other respiratory therapies with staff that include registered therapists and other highly trained professionals.

Responsibilities:

• Performs complete and correct data entry of necessary information.
• Updates appropriate areas of patient information in patient records and other documents.
• Identifies and resolves problems encountered in the order entry and confirmation processes.
• Handles customer compliments and complaints.

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: 2 years

Preferred Requirements:

• Experience: 2-5 years

Benefits and Legal Statement:

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial well-being.

Comprehensive medical dental vision life insurance and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4 BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation sick days holidays and personal time

Adoption assistance