Site Reliability Engineer II

Site Reliability Engineer II

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including US offices in Charlotte, Cleveland, Dallas, Denver, Tempe and Las Vegas and international offices in London, Melbourne, Stockholm, Berlin, France and Tokyo. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.

The Role

The Site Reliability Engineer (SRE) II is responsible for designing, implementing, and maintaining scalable and reliable systems and applications. Focus on automation, monitoring, and incident response to ensure high system availability and performance. This role will collaborate with development teams, and employ infrastructure as code principles. This role combines software development and system administration skills to enhance overall system reliability and efficiency. Contributes to capacity planning, on-call support, and documentation efforts within the organization.

Main Responsibilities:

• Build and scale the technology infrastructure to meet rapidly increasing demand.
• Collaborate with cross-functional teams to launch new features and services.
• Deliver automation solutions for deployment, monitoring, management, and incident response.
• Develop and improve operational practices and procedures.
• Participate in incident response and resolution activities, including root cause analysis, to minimize downtime and prevent future occurrences.
• Coach more junior colleagues in techniques, processes, and responsibilities.

Qualifications:

• University education in a relevant field such as Computer Science, Information Technology, or a related technical discipline is preferred but not mandatory.
• 5+ years experience in a site reliability, dev ops, or systems engineering position
• JLPT N1 level of proficiency
• English language fluency
• Intermediate knowledge of cloud service operations (AWS), including data assurance, monitoring, alerting and notifications.
• Intermediate knowledge of Infrastructure as code (Terraform/OpenTofu)
• Intermediate knowledge of containers and orchestration platforms
• Intermediate knowledge of continuous integration and continuous delivery
• Demonstrated ability to manage cloud native environments
• Problem solving and decision making skills.
• Intermediate proficiency programming or scripting language (e.g., Python, Bash, or Go). The ability to write and understand code for automating tasks.
• International travel when required
• Willingness to work according to a hybrid work schedule (3 days in office)

What's in it for You?

• The opportunity to play an integral role in expanding our global footprint
• Extraordinary People – we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Location: Hulic Aoyama 2nd Building, Shibuya A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station

Established: AXS Japan GK in 2020, AXS Nippon GK in 2025, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees: AXS Japan GK = 19, AXS Nippon GK 1, AXS Group, LLC globally = 550+

To learn more about our culture and values, visit: https://solutions.axs.com/careers/