Client Services Specialist II (festivals & Greenfield)

Client Services Specialist II (Festivals & Greenfield)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is hiring a Client Services Specialist for our Festival Division in Tempe, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front-line, top-notch service to our clients. We're looking for a proactive, customer-focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.

What Will You Do?

· Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.

· Develop expertise on all products/services, remaining current with all new releases.

· Respond to support and service requests from client/venue.

· Facilitate the sharing of best practices, offering advice on events and promotion configuration.

· Track and report on all client interactions to ensure consistent, high-quality service.

· Troubleshoot and resolves or escalates technical support issues.

· Assist with event and promotion configuration for full-service clients.

What Will You Bring?

· 2-4 years of live event ticketing and event programming experience in the music industry

· Expertise in Microsoft Office including Word, Excel & Outlook

· Proven ability to quickly master new technology

· Demonstrated excellent written and verbal communication skills

· A commitment to providing excellent service in a fast-paced, high-pressure environment

· Ability to successfully handle multiple priorities and complete tasks in a timely manner

· Must be flexible about working nights, weekends, and occasional holidays

Pay Scale: $24/ hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People – we're not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: Take Home Assessment
• Stage 3: 30-min virtual interview (hiring manager)
• Stage 4: 60-min onsite interview
• Stage 4: 30-min virtual interview

*This schedule may be subject to change.