Customer Support (part - time)

Axle Energy Customer Support Role

We're building the software infrastructure for the decarbonised energy system, backed by some of the best investors in the world.

We make the technology to move energy usage to times when electricity is cheap and green. Our software controls vehicle charging, heating systems, and home batteries. We use machine learning to figure out what energy people will need, and when they'll need it. We control tens of thousands of energy assets, and we're growing quickly.

We're looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy's products.

*This is a 3 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact.

What you will be doing:

• Act as the owner for complex or high-priority customer cases
• Collaborate closely with tech team to analyse and solve pain points
• Maintain and expand internal technical playbooks and knowledge resources
• Identify recurring customer issues bring insights to improve the product

You might be a good fit if you're:

• Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done
• Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should
• Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues