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Service Analyst
Own the daily administration workflow for participant contracts and communications.
Jersey City, New Jersey, United States
Entry Level
16 hours agoBe an early applicant
Axelon Services Corporation
Provides staffing and workforce solutions specializing in IT, engineering, and professional services for diverse industries.
2 Similar Jobs at Axelon Services Corporation
Job Title
Location: Jersey City, NJ
Work Mode: Hybrid (Remote Monday and Friday; Onsite Tuesday–Thursday)
Duration: 6-Month Contract
Responsibilities:
- Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams
- Index PDF documents into Global Search to maintain up-to-date records
- Review participant contract data for accuracy and completeness
- Prepare and send correspondence to contract participants
- Assign inbound correspondence to service representatives
- Monitor and track response timelines, ensuring timely follow-up
- Maintain accurate records in workflow systems and participant files
- Review forms and documents for compliance
- Process routine non-financial account activities
- Provide clear explanations of basic functional information to participants and colleagues
- Answer participant phone inquiries with clarity and professionalism
- Assist with locating missing participants and uncashed checks, including obituary searches
- Help employees locate tax forms when needed
Requirements:
- Strong organizational skills
- Familiarity with Microsoft Office Suite
- Ability to work remotely using VPN
- Basic familiarity with Microsoft tools
- Ability to pivot quickly and maintain focus on repetitive tasks
- Attention to detail and punctuality
Preferred Skills:
- Associate's or Bachelor's degree preferred, or equivalent experience
- No prior experience required—on-the-job training provided. Corporate experience a plus.
- Chatbot familiarity
About Axelon Services Corporation
Provides staffing and workforce solutions specializing in IT, engineering, and professional services for diverse industries.