Customer Service Representative
Axelon Services Corporation
Job Opportunity
Pay Rate: $31-35 an hour Location: Pittsburgh, PA Duration: Long term temporary to possible temp-to-perm opportunity Work Mode: Onsite, 5 days a week, daylight position (1st shift)
Summary
Manage customer orders in the SAP system to ensure timely and problem-free delivery. Maintain customer messages and contact information in Customer Master Data records. Coordinate shipping and delivery between customers and plants. Review special pricing requests for consistency and proper approvals. Investigate and resolve customer deductions. Report inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Register customer complaints in the April Star database and provide corrective actions. Develop strong working relationships with external customers.
Requirements
BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and PowerPoint. Strong organizational, communication, and time management skills. Excellent problem-solving, persuasion, negotiation, and conflict resolution skills. Ability to quickly grasp general business and market information.
Preferred Skills
SAP experience is advantageous. International logistics operations experience and knowledge of export compliance regulations are a plus.