Customer Service Rep

Customer Service Rep Clayton, MO PAY: $20/HR. 3 Months---possibility to extend or convert 100% onsite

The Customer Service Representative provides support to internal and external clients on technical and product-specific issues. May provide remote technical and application support to customers via phone, email, chat, and/or remote system access. Requires strong knowledge of product specialty and technical inclination. Ability to creatively troubleshoot client issues associated with enterprise applications, including bespoke client networks. Develop strong knowledge of complex products and communicate/document client questions clearly and concisely.

Provide application support to both internal teams and external customers. Contribute subject matter expertise to ensure customer satisfaction and organizational success. Maintain performance standards and represent the company. Demonstrate solid knowledge of application, product, and services. Provide support and troubleshooting of applications via telephone, live online chat, and email. Utilize strong analytical skills to identify origin/cause, initiate research, and respond promptly to cases. Effectively communicate with internal and external clients and document cases concisely. Work cross-functionally to resolve specialized, procedural, and operational issues; escalate cases requiring additional expertise. Independently and in team environments, apply troubleshooting methodologies to drive escalated issues to closure. Deliver timely responses to business owners, stakeholders, and users on issue status and resolution. Contribute to team knowledge sharing, meetings, and documentation to reduce recurring issues and inquiries.

Minimum high school education or equivalent; bachelor's degree preferred. Minimum 2 years of client-facing application support experience. Experience troubleshooting product issues and reporting them via phone/email/chat. Experience working cross-functionally to resolve technical, procedural, or operational issues. Ability to work collaboratively with individuals at all levels of the organization. Experience executing short and long-term plans. Experience training internal and external customers to mitigate recurring requests for help. Proficiency with CRM applications, Microsoft Office Suite, Microsoft Server products, Visio, Microsoft Access, and BusinessObjects.

Analytical skills. Interpersonal and collaborative skills. Problem-solving and decision-making skills. Written and verbal communication skills. Prioritization, multitasking, and organizational skills. Conflict resolution skills.