Associate Customer Service Representative

Associate Customer Service Representative

Candidate will need to report to any client branch for in-office trainings or meetings on an as needed basis. Flexibility to travel preferred. Shifts will be need to be flexible between 7am EST - 8pm EST.

Locations available: Acworth, GA Arvada, CO Beaver Dam, WI Chalfont, PA Colorado Springs, CO Coventry, RI Darlington, PA Holland, MI Indianapolis, IN Lowell, MA Parker, AZ Rockford, IL Roseville, MN Sarasota, FL Tewksbury, MA Thomasville, GA Union, NJ Waukesha, WI Warrendale, PA Houston, TX

Core Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Qualifications Education

High school diploma or equivalent and at least 1 year of customer service or related work experience OR Associate's degree with demonstrated capability in a comparable role

Experience & Skills

Excellent time management, organizational, written and verbal communication skills Analytical problem solving and sound decision-making abilities Ability to manage difficult or sensitive situations with professionalism Willingness to learn and improve processes Strong multitasking skills using various communication channels Friendly, detail-oriented, and customer-focused approach Basic computer and data entry skills

Physical & Work Requirements

Must be able to sit, stand, hear, and see on a regular basis Frequent walking, writing, and typing required Occasional bending, reaching, and stair climbing Ability to communicate clearly both verbally and in writing Exposure to minor dust or dirt; concrete work surfaces Ability to operate a computer and communicate via phone Occasional travel for meetings or seminars may be required