Product Specialist (technical Service Specialist) (automotive) - Remote Eligible

Product Specialist (Technical Service Specialist)

Industry: Automotive

Location: Remote

Salary: $75k to $100 (10% Bonus Potential)

Shift/Work Schedule: Day Shift (8:00 to 5:00pm Monday thru Friday)

Background: Candidate must pass a Background Check & Drug Test if hired

Travel: Must be willing to travel up to 75%

Experience: Minimum 5 years' experience in Account Management capacity, which includes Sales Support, Training, etc. We are seeking candidates with Automotive experience, specifically with exposure to Body Shops. This is a Client-Facing position, so those with direct Client/Account Management experience are needed. Experience needs to be primarily focused on the back end of the Body Shop (Paint Shop). Train, Resolve issues, Technical direction. Will work closely with Paint Shop employees.

Product Specialist Overview

The Product Specialist is a product technical resource for the market sales team. He/she will support all Axalta products in all segments including: Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer satisfaction.

Key Responsibilities

• Develops, trains and supports our distributor personnel to meet the needs of our collision shop customers, particularly in the areas of new products, technical support, training availability, and value-added programs
• Trained and competent in all Axalta brands and technologies and processes to lead new customer installations, train and certify painters, and troubleshoot technical issues
• Conducts education events like refinisher meetings, lunch and learns, WOW sessions and counter clinics to provide guidance in optimizing paint and material system performance and profitability
• Always demonstrates safety awareness, including emphasis on the safe application of products and the use of personal protective equipment while acting as an example for customers
• Is a strong team player and actively seeks opportunities to support market activities; collaborates well with team and eagerly contributes ideas during market meetings
• Completes and participates in all ongoing trainings – assessments and certifications for all Axalta brands and technologies
• Utilizes Axalta paint and material account management tools to support key accounts and reinforces Axalta’s technical support network with shop personnel
• Manages overall selling expense within designated budget
• Remains current with industry trends and association activities
• Demonstrates and fosters teamwork with peers and other resources to meet customer needs and document progression
• Maintains a flexible schedule and willingness to travel

Job Requirements

• High School Diploma, preferred
• Minimum of 5 years of Industry experience
• Valid Driver's License, required
• Possesses good computer skills and can effectively use applications such as e-mail, Word, Excel, PowerPoint
• Acts with a high sense of urgency, and will be able to prioritize work effectively
• Having a good understanding of body shop operations and application equipment
• Demonstrates effective written, oral communication, and presentation skills
• Must possess strong problem solving, time management and communication skills
• Aptitude to effectively work with others as a contributing member of a high-performance sales team
• Ability to sell, influence and negotiate with customers
• Good interpersonal skills and sensitivity/respect for peoples' differences
• Self-motivated; must be an effective performer with minimal supervision
• Presents oneself in professional manner throughout all levels of the organization
• Business background/acumen and strong customer focus
• Has the ability to effectively network internally and with customers
• Is an active listener and is able to interpret customer needs

Our Company

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.