(senior) Multinational Client Service Specialist – Property, Energy & Construction

Senior Multinational Client Service Specialist – Property, Energy & Construction

Our team serves as the operational hub for our Benelux business, working closely with underwriters to deliver the highest quality service to our clients, in partnership with brokers. We are seeking a positive, organized, and results-driven team player to support our expanding operations. At the heart of our work is the management of Multinational Solutions, providing insurance coverage to clients worldwide in close collaboration with foreign AXA XL offices and network partners. This role also plays a key part in driving change and transformation, which are fundamental to AXA XL's culture. Team members are actively encouraged to contribute to the organization's development—whether through process improvement, technology & AI, or talent development.

We are currently looking for a (Senior) Multinational Client Service Specialist to support our growth ambitions. The role will focus on three strategic product areas for Benelux: Property, Energy, and Construction. Our operations span the Netherlands and Belgium. The position is based in our Amsterdam office, with a minimum requirement to work in the office three days a week.

What you'll be doing:

• Serve as the primary point of contact for clients, brokers, and other external parties;
• Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools;
• Verify and review prepared policy documents, invoices, and premiums, ensuring data accuracy and maintaining up-to-date records within our systems;
• Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
• Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Participate in broker and client events with your peers (e.g. underwriting, claims, distribution, risk consulting).

What you will bring:

• A bachelor's degree, or relevant insurance experience and/or training; or an equivalent combination of education and experience;
• Prior experience in an underwriting support role, preferably within global program business;
• Proficiency in IT and Microsoft Office (Word & Excel at a minimum); a keen interest or advanced knowledge in data analytics—such as data processing and visualization—is highly valued;
• Excellent written and verbal communication skills in English and Dutch; proficiency in French is a plus;
• A proactive attitude with a robust desire to learn and develop;
• Knowledge of insurance products, ideally in Property, Energy & Construction.

Who we are:

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

What we offer:

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

Total Rewards: AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.