Salesforce CRM Operational Reporting Manager

Salesforce CRM Operational Reporting Manager

This role sits at the heart of our Salesforce CRM evolution, offering hands-on involvement in reporting, analytics, and stakeholder engagement. Ideal for someone with a passion for analytics and product innovation that truly bring about business transformation. You'll gain exposure to senior stakeholders and play a key role in driving platform maturity, with scope to influence how Salesforce is used across AXA XL.

As a Salesforce CRM Operational Reporting Manager, you'll work closely with the Global Product Owner and wider project team to build and maintain operational reports, dashboards, and contribute to development of future capabilities. You'll make sure data integrity across the platform, respond to ad hoc reporting needs, and present insights that are pivotal for decision making. This is not a back-office role and you'll be expected to step into the spotlight and build a rapport with stakeholders.

What you'll be doing:

• Monitor exception reports that interrogate CRM data. Flag discrepancies in a timely manner and chase down with persistence to make sure data remains credible and trusted.
• Identify defects or bugs in current capabilities and raise them promptly.
• Contribute to the testing of new deployments to help these are delivered without incident.
• Assist with the content for Monthly Steer Committees and Quarterly Business Reviews.
• Translate complex data into clear, persuasive stories that highlight trends, expose challenges, and provide actionable insight for senior leadership.
• Build rapport with Underwriting, Distribution, and wider teams.
• Capture user requirements where appropriate, and relay these back to the Product Owners.
• Stay ahead of Salesforce updates and best practices. Apply this to existing capability, guide business users on how to leverage them, and the platform continues to deliver value.
• Take on reasonable additional tasks as required, showing flexibility, initiative, and ownership beyond the core remit.
• Demonstrate a willingness to step up, adapt, and contribute wherever the team needs support.

What you'll bring:

• Excellent written and verbal communication.
• Salesforce knowledge desirable.
• Highly analytical, adept at synthesizing complex data into strategic insight.
• Rigorous attention to detail, with sound judgment and initiative.
• Focus on improving data accuracy and credibility.
• Strategic thinker with experience influencing stakeholders.
• Team-oriented with a collaborative mindset.
• Self-starter and learner who takes the initiative to challenge the status quo.
• Passionate about technology and driving change through new solutions.
• Curious, proactive, and eager to grow beyond administrative tasks.

What we offer:

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements.

Enhanced family-friendly leave benefits.

Named to the Diversity Best Practices Index.

Signatory to the UK Women in Finance Charter.

Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Who we are: AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.