Assistant Service Operations Analyst (1 - year Contract)

Job Title

Responsibilities: Deliver general administration services, such as ordering stationery and office supplies, coordinating office activities, assisting with company events, managing documentation filing, and overseeing stock management (e.g., delivery notes, hardware inventory). Manage the time tracking tool ensuring accurate resource utilization and work allocation reflected in the monthly dashboard Assist in IT user tutorial video creation by utilizing video generation or editing tools, e.g., Adobe Firefly and Canva Pro. Facilitate communication and coordination between Global and local IT and other business units regarding governance matters, ensuring compliance with Group Standards Support issuance of demand requests and Purchase Requests (PR) for service-related projects to ensure timely procurement and effective project execution.

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Experience in IT administration, preferably on IT service management tools and platforms. Good communication and collaboration skills, with the ability to work effectively in a team environment.

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.