Assistance Services Specialist

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. If you're looking for meaningful work that will motivate you every day and bring new experiences, don't hesitate and send us your CV today! Currently we're looking for a new team member to join our technical assistance team from 1.1.2026, where we help our clients on the road but also at home.

What you'll be doing:

• Handling the helpline: taking phone calls and processing emails from customers in need of technical or moto & home assistance.
• Verifying customer data and insurance coverage.
• Handling of payments to clients and providers.
• Registering and managing cases in our internal system, handle the administration of insurance claims, and review insurance claim documentation.
• Organizing assistance using our network of service providers (e.g., car towing, arranging services of a plumber, locksmith, roofer, etc.)
• Collaborating with foreign branches of AXA Partners Group.

What you'll bring:

• Proficiency in Czech and Polish at C1-C2 level.
• Secondary or higher education.
• Knowledge of English at a minimum B2 level (English proficiency will be verified during the initial phone interview).
• Ability to work 3 days a week from office in Ostrava.
• Excellent communication skills.
• Availability and flexibility to work in a 24/7 operation, including shift work and two working weekends per month.
• Ability to organize your work effectively.
• Proficiency in MS Office suite.
• Additional advantage: knowledge of other foreign languages.

What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Attractive fixed monthly salary of 30 200 CZK gross
• 25 days of annual leave
• Regular quarterly bonuses
• Additional pay for weekend work and night shifts
• Meal vouchers worth 150 CZK starting from the first day, and nearby restaurants
• MultiSport card or Pluxee Flexi Pass or private medical care with Medicover (additional 500 CZK/month)
• Home Office 2 days a week, equipped with IT equipment for your home office (laptop, monitor, docking station)
• Smart working allowance (750 CZK/month)
• Development programs and courses, language learning support, courses via LinkedIn Learning platform
• Fully covered life insurance
• Free travel insurance across Europe, including high-risk sports and roadside assistance
• Telemedicine
• Friendly team
• Snacks and drinks in the office
• Modern, easily accessible office located at Nova Karolina Park in the center of Ostrava... and much more (discounts with our partners, etc.)

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response.

Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).