Operations Administrator

Operations Administrator

With more than 7,800 team members securing over 1 million annual work zones, Arrive Alive Traffic Control, an AWP Safety company is North America's leading traffic control specialist. AWP Safety uses its expertise in training, safety, quality, and mobilization to deliver solutions ranging from work zone protection to comprehensive traffic management planning. Founded in 1981, the company serves utility, broadband, municipal, contractor, and special events customers in 33 U.S. states and 4 Canadian provinces.

Job Description

Key Responsibilities

Operations & Scheduling

• Schedule and adjust daily labor and equipment assignments.
• Coordinate with team members to ensure full coverage.
• Respond to service calls and job updates in real time.
• Communicate with contractors to obtain plans and schedule post mounting.
• Call in utility locates for upcoming installations.

System & Ticket Management

• Create, update, and finalize job tickets.
• Track job progress and ensure billing accuracy.
• Conduct service checks for long-term projects (30+ days).

Fleet & Equipment Oversight

• Schedule rental equipment delivery and return.
• Monitor vehicle tracking (e.g., Samsara) and report infractions.
• Manage fuel cards and supply orders.

Timekeeping & Compliance

• Verify and approve employee time records.
• Submit weekly time reports and purchase order requests.

Customer Service & Quality Control

• Provide excellent service to contractors and internal teams.
• Conduct occasional field visits to ensure job quality and crew performance

Qualifications

• High School Diploma or Equivalent
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
• Strong leadership skills to ensure drivers' compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
• High integrity and a strong work concept
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Strong work ethic with a professional, positive attitude

Additional Information

• Health/Life Insurance
• Career Growth
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America's Greatest Workplaces 2023 and 2025 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.