E - commerce Sales Experience Associate (sales Trainee) - mb Grapevine

Avondale Group E-Commerce Sales Experience Associate

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevin a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Responsibilities

The E-Commerce Sales Experience Associate (SEA) will shadow and assist the Sales Experience Manager (SEM), while also learning Avondale's One Touch Sales Process. The SEA will assist the SEM in the sales process by performing tasks essential to producing results and ensuring an elevated client experience. The SEA will 'graduate' to the SEM position once the SEA's eligibility has been determined. SUMMARY OF POSITION

Process Execution

• Learn and implement the Avondale One Touch Sales Process
• Learn and utilize Auto Alert to prospect for opportunities within SEM's client base
• Learn and conduct deliveries (including off-site deliveries)
• Learn and perform product presentations
• Maintain perform the online photo process for new and pre-owned inventory

Learning Products/Product Knowledge

• Maintain a thorough knowledge of the inventory
• Maintain a thorough knowledge of the product including technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages.

Departmental Assistance

• Pull cars from inventory
• Greet SEM's clients when necessary
• Assists with appraisal of trade-ins
• Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas)
• Transport cars to offsite locations (including for dealer trades)
• Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
• Knows and understands the Avondale Privacy and Information Security Policies, and adhere to all applicable requirements
• Create and maintain on-line vehicle descriptions
• Execute client prospecting at direction of E-Commerce Mgr/Director
• Assist E-Commerce Dept, Mgr/Dir in department and team initiatives
• Attends weekly department meetings

Qualifications

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience using Microsoft Office Suite.

OTHER REQUIREMENTS

• Operator's Driver's License (must be insurable)
• Must pass a background check, drug screen, and driving record check.
• Skills – Communication, Stress tolerance, team player, accountability, result-oriented
• Flexibility with schedule

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to drive and operate vehicle.