Assistant Service Manager - premier Collection

Avondale Group Assistant Service Manager

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

Excellent medical insurance and life benefits for you and your family!

• Your choice of medical plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• Free company paid life insurance
• Free employee assistance program support for all employees
• 401K retirement plan
• Paid holidays/vacation/paid time off

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

A career at Avondale

Responsibilities

Our Avondale Premier Collection Assistant Service Managers ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM also works with the technician team to ensure work is distributed equitably among service technicians.

Responsibilities:

Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications

Ascertains the needs of clients, collecting information necessary for service or repair diagnosis

Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs

Writes repair orders, detailing problems and pertinent information, and secure clients' signature for authorization of repair or service

Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation

Sells and manages extended warranties and complete required documentation

Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks

Follows up progress of each repair order during the day and contact clients by phone or email twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order

Replies to voice and email messages in a timely manner where either internal or external clients are concerned

Notifies clients when repairs are completed and vehicle is ready for delivery

Reviews and explains repairs and associated costs with client upon completion of service

Documents verbal, in person, and written approvals on repair orders and add-on sales

Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs

Maintains a record of status of special order parts

Maintains required customer satisfaction index (CSI) rating in accordance with dealership standards

Maintains required hours per repair order (HPR) in accordance with dealership standards

Qualifications

Education and/or experience

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, licenses, registrations (including driver's license)

Operator's driver's license (must be insurable)

Physical demands

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.