Customer Support & Nutrition Specialist (italian) - Remote Eligible

Customer Support & Nutrition Specialist

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, they're expanding their reach into the digital health landscape, developing personalized coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

As a Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do:

1. Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
2. Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
3. Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
4. Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving their products, processes, and services.
5. Knowledge Management: You maintain and further develop their internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
6. Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.