Sales Counter Assistant

Sales Counter Assistant- Full Time

Are you someone who loves helping people, thrives in a hands-on environment, and enjoys solving problems on the spot? At CPC Preston, our trade and sales counters are a buzzing hub where no two days are the same — from supporting engineers and DIY enthusiasts to getting vital products into customers' hands fast. If you're looking for a role where you can make a real impact, grow your skills, and be part of a friendly, down-to-earth team, this could be the perfect next step for you.

Founded in 1967, CPC has earned its place as one of the UK's leading distributors of electrical, electronics and related products. Working closely with businesses, tradespeople, installers, consumers and Makers and Educators, the CPC team is constantly striving to deliver only the best when it comes to product quality, value and customer service. Recognised as an industry leader in electrical installation products, tools, components and professional audio-visual equipment, CPC is part of AVNET Inc, the Fortune 500 global technology distribution powerhouse. Offering a stable and friendly environment with a fantastic culture and 'family-feel,' if you're looking for long-term position that can make a tangible difference to business performance and customer experience, then please apply.

Office located in Preston – The role is a full on site based role. Working 37.5 hours per week, across 5.5 days working a Saturday on a rota.

What's in it for you:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Comprehensive Training plan
• Pension scheme (enhanced pension matched up to 8%)
• Health Care Scheme (Simply Health)
• 25 days holiday plus bank holidays with option to buy additional holiday
• FREE Onsite Parking
• Cycle to work Scheme
• Reward schemes

Job Summary

As a Sales Counter Assistant, you'll be the face of CPC — supporting customers with product queries, processing orders, resolving issues, and ensuring everyone who visits our trade counter receives exceptional service. If you enjoy helping people, staying organised, and working in a fast-paced environment, this is a great opportunity to build your skills within a supportive team.

What will you be doing?

In this role, you will:

• Respond to customer enquiries — in person, by phone, and via email
• Process orders, returns, invoicing, and stock queries
• Expedite urgent orders and keep customers updated on progress
• Support the sales team with quotes, reporting, and backlog management
• Resolve customer claims and complaints fairly and professionally
• Maintain accurate electronic and paper records
• Identify opportunities to improve processes and customer experience
• Perform other duties that support the smooth running of the sales counter

About you

We're looking for someone who:

• Has strong communication and customer-service skills
• Can multitask and work confidently in a fast-paced environment
• Has basic computer, email, and phone skills
• Enjoys problem-solving and takes pride in getting things right
• Works well as part of a small, supportive team
• Has some customer-facing experience (helpful but not essential)
• Holds a high school diploma or equivalent

If you are interested in this position, then please Apply Now!

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.