Inbound Sales Agent

Inbound Sales Agent

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

At Farnell our people are our best asset! They are our differentiator, and we have made a commitment to put people at the heart of our organization. Our talent management strategy is a fundamental step in us doing that whilst supporting the organization to deliver its strategic commitments.

For our Sales team in Krakow, we are looking for Inbound Sales Agent who will be support for our Iberia team. You'll help us with responding to customer inquiries, expediting critical orders, communicating dispositions, researching and resolving issues, and researching orders.

What's in it for you?

• Multinational environment
• Private medical care
• Meal allowance
• Holiday allowance
• And more…

What You Will Do

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and updates electronic and/or hard copy records as required.

Key Skills Required

• Spanish and English language – oral and written are must
• Typically requires a minimum of two years of related experience
• High School Diploma
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.